Terms of Service
Terms of Service
Software Services Agreement
This Software Services Agreement, as of the date that You accept this Agreement (defined below) (“Effective Date”), is hereby entered into and agreed upon by you, either an individual or an entity (“You” or “Company”) and Uva Software, LLC (“Uva Software”).
BY ACCEPTING THIS AGREEMENT, EITHER BY INDICATING YOUR ACCEPTANCE OR BY UTILIZING THE SERVICES (DEFINED BELOW), YOU AGREE TO THIS AGREEMENT. THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND UVA SOFTWARE AND SETS FORTH THE TERMS THAT GOVERN THE LICENSE PROVIDED TO YOU HEREUNDER. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT. ANY CHANGES, ADDITIONS OR DELETIONS BY YOU TO THIS AGREEMENT WILL NOT BE ACCEPTED AND WILL NOT BE A PART OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, YOU MUST NOT ACCESS, DOWNLOAD, INSTALL, OR USE THE SOFTWARE OR SERVICES.
Uva Software may modify this Agreement from time to time and will post the most up-to-date version on its website. Your continued use of the Services and Software following modification to the updated Agreement constitutes Your consent to be bound by the same.
1. DEFINITIONS
1.1 Affiliates means an entity controlled by, under common control with, or controlling such party, where control is denoted by having fifty percent (50%) or more of the voting power (or equivalent) of the applicable entity. Subject to the terms and conditions of this Agreement, Your Affiliates may use the license granted hereunder.
1.2 Agreement means this Software Services Agreement, any applicable Product Addendum, the Data Processing Addendum and the Service Level Agreement.
1.3 Client(s) means You or the Company you represent.
1.4 Data Processing Addendum means the Uva Software Customer Data Processing Addendum published at https://docs.scanii.com/article/172-dpa, as updated by Uva Software from time to time in accordance with its terms, which is incorporated herein by reference and applies to the processing of Personal Data under this Agreement whether or not You have separately executed it. You may execute the Data Processing Addendum, including its standard contractual clauses and transfer addenda, as described at that page.
1.5 Devices means (whether physical or virtual) a server, system, workstation, computer, mobile device, or end point upon which or through which the Services are used and/or on which the Software is installed.
1.6 Documentation means the official user documentation prepared and provided by Uva Software to You on the use of the Services or Software (as updated from time to time). For the avoidance of doubt, any online community site, unofficial documentation, videos, white papers, or related media, or feedback do not constitute Documentation.
1.7 Order Form means the Uva Software order page (including the plan descriptions published at https://www.scanii.com/pricing), product information dashboard, or other Uva Software ordering document that specifies Your purchase of the Services, the Plan selected, pricing, and other related information.
1.8 Personal Data means any information that can be used to identify an individual as that term is defined under Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), and any equivalent term under other applicable data protection laws.
1.9 Plan means the subscription tier selected on the Order Form, which determines the allowance of Credits for each billing period, the request rate limit, the analytics data retention period and the fees applicable to Your account.
1.10 Credit(s) means the unit in which use of the Services is measured. Credits are consumed at the rates published on the Order Form or in the Documentation, which may vary by the type of analysis performed and the size or type of the content submitted. Uva Software will give at least thirty (30) days’ notice, to the email address associated with Your account, of any change to the consumption rates that increases the Credits consumed for a given request.
1.11 Product Addendum(a) means additional terms and conditions published by Uva Software or set forth in an Order Form that relate to specific Services, Software, or Documentation.
1.12 Service Level Agreement or “SLA” means the service level terms published at https://docs.scanii.com/article/141-sla, as updated by Uva Software from time to time, which are incorporated herein by reference.
1.13 Services means the products and software services, including any application programming interface that accesses functionality, that are provided to You by Uva Software.
1.14 Software means the object code versions of any downloadable software provided by Uva Software solely for the purpose of accessing the Services, including but not limited to an agent, together with the updates, new releases or versions, modifications or enhancements, owned and provided by Uva Software to You pursuant to this Agreement.
1.15 Support means the technical support services described in Section 12.
1.16 User means an individual authorized by You to use the Services, Software, and Documentation, for whom You have purchased a subscription or to whom You have supplied a user identification and password. User(s) may only include Your employees, consultants, and contractors, and if applicable, Your Clients.
1.17 Your Data or Data means data, files, or information, including data, files, or information that include Personal Data, accessed, used, communicated, stored, or submitted by You or Your Users related to Your or Your User’s use of the Services or Software.
2. PROVISION OF SERVICES, PLANS AND FEES
2.1 Services License. Upon payment of fees and subject to continuous compliance with this Agreement, Uva Software hereby grants You a limited, nonexclusive, non-transferable license to access, use, and install (if applicable) the Services, Software, and Documentation during the Term (defined below). You may provide, make available to, or permit Your Users to use or access the Services, the Software, or Documentation, in whole or in part. You agree that Uva Software may deliver the Services or Software to You with the assistance of its Affiliates, licensors, and service providers. During the Term (as defined herein), Uva Software may update or modify the Services or Software or provide alternative Services or Software to reflect changes in, among other things, laws, regulations, rules, technology, industry practices, patterns of system use, and availability of a third-party program. Uva Software’s updates or modifications to the Services or Software or provisions of alternative Services or Software will not materially reduce the level of performance, functionality, security, or availability of the Services or Software during the Term.
2.2 Plans, Credits and Fees. You select a Plan on the Order Form. Each paid Plan includes an allowance of Credits for each billing period, a request rate limit and an analytics data retention period as described on the Order Form. Monthly Plans receive their allowance at the start of each monthly billing period; annual Plans receive the full annual allowance at the start of the term. Unused Credits expire at the end of the billing period in which they were granted and do not carry over. Fees are payable in advance for each monthly or annual billing period through the payment processor designated by Uva Software, or, where the Order Form so provides, against invoice. Fees are stated exclusive of taxes, and You are responsible for any sales, use, value-added, withholding or similar taxes other than taxes on Uva Software’s income. Paid amounts are non-refundable except as expressly provided in this Agreement or the SLA. Uva Software may suspend the Services on notice if fees are not paid when due. Free and trial accounts receive the Credits stated on the Order Form at no charge, and Uva Software may modify or discontinue free and trial allowances at any time.
2.3 Renewal and Plan Changes. Paid subscriptions renew automatically at the end of each billing period for a further period of the same length at the then-current fees for Your Plan, unless You cancel or downgrade Your Plan from the billing settings page of the web portal before the renewal date. Cancelling or downgrading moves Your account to the free tier at the end of the current billing period and does not terminate this Agreement. Uva Software will give You at least thirty (30) days’ notice, to the email address associated with Your account, of any fee increase that applies to Your Plan at renewal. You may change Plans at any time from the billing settings page of the web portal; accounts billed against invoice change Plans by contacting Uva Software. Upgrades take effect immediately and the difference in fees is charged pro rata for the remainder of the current billing period. On any Plan change during a billing period Your Credit balance is set to the full allowance of the new Plan for that billing period; it is not prorated and it is not added to Your existing balance, so a downgrade may reduce the Credits available to You for the remainder of the period. Plan changes made against a remaining balance are not refundable.
2.4 Service Levels. For paid Plans, Uva Software will make the Services available in accordance with the SLA. Service credits granted under the SLA are Your sole and exclusive remedy for any failure by Uva Software to meet the availability commitment in the SLA. The SLA does not apply to free or trial accounts, to beta or preview features, or to periods of unavailability caused by Your or Your Users’ actions, third-party programs, or events described in Section 13.7.
3. LICENSE RESTRICTIONS AND OBLIGATIONS
3.1 License Restrictions. Except as expressly permitted in this Agreement, You may not, and may not permit any third party to: (i) provide, make available to, or permit individuals other than Your Users to use or access the Services, the Software, or Documentation, in whole or in part; (ii) copy, reproduce, republish, upload, post, or transmit the Services, Software, or Documentation, except for reasonable backup or archival copies of the Software for Your own use; (iii) modify, translate, or create derivative works of the Services, Software, or Documentation; (iv) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, detection signatures, or models underlying the Services or Software, except to the extent applicable law expressly permits despite this limitation; (v) sell, resell, rent, lease, sublicense, or offer the Services on a standalone or service-bureau basis, it being understood that You may use the Services within Your own products and services made available to Your Clients in accordance with this Agreement; (vi) circumvent, disable, or interfere with rate limits, Credit accounting, security features, or access controls of the Services, or access the Services other than through the interfaces described in the Documentation; (vii) use the Services or Software to develop, test, or refine malicious software or techniques intended to evade detection, or otherwise to interfere with or harm the Services, Uva Software, or any third party; (viii) use the Services or Software to build, or to publish benchmarks or comparative analyses of, a product or service that competes with the Services, without Uva Software’s prior written consent; (ix) remove, obscure, or alter any proprietary notices on the Services, Software, or Documentation; or (x) use the Services or Software in violation of applicable law or the rights of any third party.
3.2 Your Obligations. You acknowledge, agree, and warrant that: (i) You will be responsible for Your and Your Users’ activity and compliance with this Agreement, and if You become aware of any violation, You will immediately terminate the offending party’s access to the Services, Software, and Documentation and notify Uva Software; (ii) You and Your Users will comply with all applicable local, state, federal, and international laws; (iii) You will establish a constant internet connection and electrical supply for the use of the Services, ensure the Software is installed on a supported platform as set forth in the Documentation, and the Services and Software are used only with public domain or properly licensed third party materials; (iv) You will install the latest version of the Software on Devices accessing or using the Services; (v) You are legally able to process Your Data and are able to legally provide Your Data to Uva Software and its Affiliates, including obtaining appropriate consents or rights for such processing, as outlined further herein, and have the right to access and use Your infrastructure, including any system or network, to obtain or provide the Services and Software and will be solely responsible for the accuracy, security, quality, integrity, and legality of the same; and (vi) You will keep your registration information, billing information, passwords and technical data accurate, complete, secure and current for as long as You subscribe to the Services, Software and Documentation.
4. PROPRIETARY RIGHTS
4.1 Ownership of Uva Software Intellectual Property. The Services, Software, and Documentation are licensed, not sold. Use of “purchase” in conjunction with licenses of the Services, Software and Documentation shall not imply a transfer of ownership. Except for the limited rights expressly granted by Uva Software to You, You acknowledge and agree that all right, title and interest in and to all copyright, trademark, patent, trade secret, intellectual property (including without limitation algorithms, business processes, improvements, enhancements, modifications, derivative works, information collected and analyzed in connection with the Services) and other proprietary rights, arising out of or relating to the Services, the Software, the provision of the Services or Software, and the Documentation, belong exclusively to Uva Software or its suppliers or licensors. All rights, title, and interest in and to content, which may be accessed through the Services or the Software, is the property of the respective owner and may be protected by applicable intellectual property laws and treaties. This Agreement gives You no rights to such content, including use of the same. Uva Software is hereby granted a royalty-free, fully-paid, worldwide, exclusive, transferable, sub-licensable, irrevocable and perpetual license to use or incorporate into its products and services any information, data, suggestions, enhancement requests, recommendations or other feedback provided by You or Your Users relating to the Services or Software. All rights not expressly granted under this Agreement are reserved by Uva Software.
4.2 Ownership of Your Data. You and Your Users retain all right, title, and interest in and to all copyright, trademark, patent, trade secret, intellectual property and other proprietary rights in and to Your Data. Uva Software’s right to access and use the same are limited to those expressly granted in this Agreement. No other rights with respect to Your Data are implied.
5. TERM AND TERMINATION
5.1 Term. Unless terminated earlier in accordance with this Section, this Agreement will begin on the Effective Date and will continue until You or Uva Software terminates it.
5.2 Your Termination Rights. You may terminate this Agreement at any time by deleting Your account from the account settings page of the web portal, or by requesting deletion of Your account in writing to Uva Software. Deleting Your account terminates the Agreement, ends access to the Services for You and Your Users and begins the deletion described in Section 5.4. Downgrading Your Plan or allowing a paid subscription to lapse does not terminate this Agreement; Your account continues on the free tier and remains subject to this Agreement until it is deleted or terminated. If You downgrade or delete Your account during a billing period Uva Software will not reimburse You or refund any paid amounts; paid amounts are non-refundable.
5.3 Uva Software Suspension or Termination Rights. Uva Software may suspend or terminate Your access to the Services at any time. Uva Software will endeavor to provide You with as much notice as possible should it determine, in its sole discretion, that Your services be terminated. Your access to Services will be immediately terminated if You become subject to bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors; You infringe or misappropriate Uva Software’s intellectual property; You breach this Agreement, including failure to pay fees when due; or pursuant to the receipt of a subpoena, court order, or other request by a law enforcement agency. Uva Software may also terminate a free-tier account that has had no login and no use of the Services for twelve (12) consecutive months, on thirty (30) days’ notice to the email address associated with the account, after which the account is deleted in accordance with Section 5.4. Uva Software is not liable to You or any third party for any termination of Your account or restriction of Your access to the Services or Software.
5.4 Effect of Termination. You shall not receive a credit or refund for any fees or payments made prior to termination, and any fees accrued before termination remain payable. Without prejudice to any other rights, upon termination, You must cease all use of the Services, Software, and Documentation and destroy or return (upon request by Uva Software) all copies of the Services, Software, and Documentation. Files and content You submit to the Services are deleted upon completion of analysis and cannot be returned; analysis result records remain available to You through the Services and may be deleted by You at any time through the application programming interface, and You should retrieve any results You wish to keep before termination. Within thirty (30) days following termination, Uva Software will delete Your account, including the personal data of Your Users held in the account, and the analysis result records and processing traces relating to Your account, in accordance with Section 9 of the Data Processing Addendum, except (a) to the extent retention is required by applicable law or legal process, (b) for account, billing and transaction records that Uva Software retains for its legitimate business purposes, including tax, accounting, fraud prevention and the defense of legal claims, as described in the Uva Software Privacy Policy, and (c) for copies held in routine backups, which are retained only for the backup rotation periods stated in the Data Processing Addendum and are not restored except to recover the Services. Your Data, once deleted, will not be able to be recovered. Sections 1, 2.2 (as to accrued fees), 3, 4, 5.4, 6, 7, 8, 9, 10, 11 and 13 shall survive any termination or expiration of this Agreement.
6. DATA AND PROTECTION OF YOUR DATA
6.1 Your Data. Uva Software and its Affiliates may remove Your Data or any other data, information, or content of data or files used, stored, processed or otherwise by You or Your Users that Uva Software, in its sole discretion, believes to be or is: (a) a Virus; (b) illegal, libelous, abusive, threatening, harmful, vulgar, pornographic, or obscene; (c) used for the purpose of spamming, chain letters, or dissemination of objectionable material; (d) used to cause offense, defame or harass; or (e) infringing the intellectual property rights or any other rights of any third party. You agree that You and Your Users are responsible for maintaining and protecting backups of Your Data directly or indirectly processed using the Services and Software and that Uva Software is not responsible for exportation of, the failure to store, the loss, or the corruption of Your Data.
You agree that Uva Software and its Affiliates will process configuration, performance, usage, and consumption data about You and Your Users’ use of the Services and Software to assist with the necessary operation and function of the Services and Software and to improve Uva Software products and services and Your and Your Users’ experience with Uva Software and its Affiliates pursuant to the Uva Software Privacy Policy published at https://docs.scanii.com/article/142-privacy-policy.
In regard to the processing of Personal Data hereunder, You are either the data controller or, where You process Personal Data on behalf of Your own customers, a data processor acting on the instructions of the relevant controller(s), and Uva Software is a data processor or, where You are a data processor, a sub-processor, in each case processing Personal Data on Your behalf and on Your documented instructions as set out in the Data Processing Addendum. You represent and warrant that You have determined the purposes and means of such processing, or that Your instructions to Uva Software are consistent with the instructions and authorizations of the relevant controller(s).
6.2 Protection of Your Data. Each party shall comply with its respective obligations under applicable data protection laws. Each party shall maintain appropriate administrative, physical, technical and organizational measures that ensure an appropriate level of security for Confidential Information and Personal Data. Uva Software and its Affiliates will process Personal Data in accordance with the Data Processing Addendum; in the event of any conflict between this Agreement and the Data Processing Addendum with respect to the processing of Personal Data, the Data Processing Addendum prevails. You are responsible for ensuring that the security of the Services is appropriate for Your intended use and the storage, hosting, or processing of Personal Data, including Your selection of the processing region through which You access the Services.
7. CONFIDENTIAL INFORMATION
As used in this Agreement, Confidential Information means any nonpublic information or materials disclosed by either party to the other party, either directly or indirectly, in writing, orally, or by inspection of tangible objects that the disclosing party clearly identifies as confidential or proprietary. For clarity, Confidential Information includes Personal Data, and Uva Software Confidential Information includes the Services, Software, and any information or materials relating to the Services, Software (including pricing), or otherwise. Confidential Information may also include confidential or proprietary information disclosed to a disclosing party by a third party.
The receiving party will: (i) hold the disclosing party’s Confidential Information in confidence and use reasonable care to protect the same; (ii) restrict disclosure of such Confidential Information to those employees or agents with a need to know such information and who are under a duty of confidentiality respecting the protection of Confidential Information substantially similar to those of this Agreement; and (iii) use Confidential Information only for the purposes for which it was disclosed, unless otherwise set forth herein. The restrictions will not apply to Confidential Information, excluding Personal Data, to the extent it (i) is (or through no fault of the recipient, has become) generally available to the public; (ii) was lawfully received by the receiving party from a third party without such restrictions; (iii) was known to the receiving party without such restrictions prior to receipt from the disclosing party; or (iv) was independently developed by the receiving party without breach of this Agreement or access to or use of the Confidential Information.
The recipient may disclose Confidential Information to the extent the disclosure is required by law, regulation, or judicial order, provided that the receiving party will provide to the disclosing party prompt notice, where permitted, of such order and will take reasonable steps to contest or limit the steps of any required disclosure. The parties agree that any material breach of Section 3 or this Section 7 will cause irreparable injury and that injunctive relief in a court of competent jurisdiction will be appropriate to prevent an initial or continuing breach of these Sections in addition to any other relief to which the applicable party may be entitled.
8. DISCLAIMER
THE SERVICES, SOFTWARE, DOCUMENTATION, AND ALL OTHER PRODUCTS AND SERVICES PROVIDED HEREUNDER, INCLUDING THIRD PARTY HOSTED SERVICES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT AS EXPRESSLY PROVIDED IN THE SLA. UVA SOFTWARE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, LOSS OR CORRUPTION OF YOUR DATA, CONTINUITY, OR ABSENCE OF DEFECT RELATING TO THE SERVICES, SOFTWARE, DOCUMENTATION, ANY OTHER PRODUCT OR SERVICES, OR RESULTS OF THE SAME PROVIDED TO YOU UNDER THIS AGREEMENT. UVA SOFTWARE DOES NOT WARRANT THAT THE SPECIFICATIONS OR FUNCTIONS CONTAINED IN THE SERVICES OR SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICES WILL DETECT ALL MALICIOUS OR UNWANTED CONTENT, OR THAT DEFECTS IN THE SERVICES OR SOFTWARE WILL BE CORRECTED.
EACH PARTY SPECIFICALLY DISCLAIMS RESPONSIBILITY OF THIRD-PARTY PRODUCTS AND SERVICES WITH WHICH YOU MAY UTILIZE THE SERVICES AND SOFTWARE, AND EACH PARTY SPECIFICALLY DISCLAIMS AND WAIVES ANY RIGHTS AND CLAIMS AGAINST THE OTHER PARTY WITH RESPECT TO SUCH THIRD-PARTY PRODUCTS AND SERVICES.
9. INDEMNIFICATION
9.1 Uva Software Indemnification. Uva Software will indemnify, defend, and hold You harmless from any third party claim brought against You that the Services, as provided by Uva Software, infringe or misappropriate any U.S. patent, copyright, trademark, trade secret, or other intellectual property rights of a third party, provided (i) use of the Services by You is in conformity with the Agreement and Documentation; (ii) the infringement is not caused by modification or alteration of the Services; and/or (iii) the infringement was not caused by a combination or use of the Services with products not supplied by Uva Software. Uva Software’s indemnification obligations are contingent upon You: (i) promptly notifying Uva Software in writing of the claim; (ii) granting Uva Software sole control of the selection of counsel, defense, and settlement of the claim; and (iii) providing Uva Software with reasonable assistance, information and authority required for the defense and settlement of the claim. This Section states Uva Software’s entire liability (and shall be Your sole and exclusive remedy) with respect to indemnification to You.
9.2 Your Indemnification. You agree to indemnify, defend, and hold harmless Uva Software and its Affiliates, and its directors, owners, employees, and agents from and against any claims arising out of or due to: (i) Your Data; (ii) Your (or Your User’s) breach of this Agreement; (iii) Your (or Your User’s) use of the Services, Software, or Documentation in violation of third party rights, including any intellectual property or privacy rights, or any applicable laws; or (iv) Your (or Your User’s) misuse of the Services, Software, or Documentation.
10. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (I) IN NO EVENT WILL UVA SOFTWARE AND ITS AFFILIATES, DIRECTORS, OWNERS, EMPLOYEES, OR AGENTS HAVE ANY LIABILITY, CONTINGENT OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, STATUTORY OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICES, SOFTWARE, DOCUMENTATION, OR ANY OTHER PRODUCTS OR SERVICES PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, WORK STOPPAGE, EQUIPMENT FAILURE OR MALFUNCTION, PROPERTY DAMAGE OR ANY OTHER DAMAGES OR LOSSES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STATUTE, INDEMNITY OR OTHERWISE) UPON WHICH ANY SUCH LIABILITY IS BASED; AND (II) THE AGGREGATE LIABILITY OF UVA SOFTWARE AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS, AND THE SOLE REMEDY AVAILABLE TO YOU ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICES, SOFTWARE, OR ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER SHALL BE LIMITED TO TERMINATION OF THIS AGREEMENT AND DAMAGES NOT TO EXCEED THE TOTAL AMOUNT PAYABLE OR PAID TO UVA SOFTWARE UNDER THIS AGREEMENT DURING THE TWELVE MONTHS PRIOR TO TERMINATION.
11. THIRD-PARTY PROGRAMS
You may benefit from the use of third-party programs through the Services or Software, or third-party programs may be bundled with the Services or Software. These third-party software programs are governed by their own license terms, which may include open source or free software licenses, and those terms will prevail over this Agreement as to Your use of the third-party programs. Nothing in this Agreement limits Your or Your Users’ rights under, or grants You or Your User rights that supersede, the terms of any such third-party program. Uva Software has no control over the third-party programs.
12. SUPPORT
During the Term, Uva Software will provide Support to You by email at the support address stated in the Documentation, using commercially reasonable efforts to respond to and resolve reported problems with the Services or Software. Support is provided in English. You agree to (i) report problems promptly and with sufficient detail to allow reproduction; and (ii) cooperate with Uva Software and implement any corrective procedures it reasonably requests. Uva Software has no obligation to provide Support for problems caused by or arising out of (i) modifications to the Software or Services not made by Uva Software; (ii) use of the Software or Services not in accordance with the Agreement or Documentation; (iii) Your or Your Users’ systems, networks, data or third-party products; or (iv) free or trial accounts, for which Support is provided at Uva Software’s discretion. Support does not include consulting, custom development, training or on-site services. Enhanced support, including response-time commitments, is available only where stated in an Order Form for an Enterprise Plan.
13. GENERAL
13.1 Notices. All notices must be in writing and shall be mailed by registered or certified mail to 11650 Olio Rd. STE 1000-171, Fishers, IN 46037, or sent via email to legal@uvasoftware.com (with evidence of effective transmission). Notices from Uva Software to You may be sent to the email address associated with Your account.
13.2 Entire Agreement. This Agreement constitutes the entire agreement between the parties relating to the Services, Software, and Documentation provided hereunder and supersedes all prior or contemporaneous communications, agreements and understandings, written or oral, with respect to the subject matter hereof. If other Uva Software terms or conditions conflict with this Agreement, this Agreement shall prevail and control with respect to the Services, Software, and Documentation provided hereunder, subject to Section 6.2. In addition, any and all additional or conflicting terms provided by You, whether in a purchase order, an alternative license, or otherwise, shall be void and shall have no effect.
13.3 Export Control Laws. The Services, Software, and Documentation delivered to You under this Agreement are subject to export control laws and regulations and may also be subject to import and export laws of the jurisdiction in which it was accessed, used, or obtained, if outside those jurisdictions. You shall abide by all applicable export control laws, rules, and regulations applicable to the Services, Software, and Documentation. You agree that You are not located in or are not under the control of or a resident of any country, person, or entity prohibited to receive the Services, Software, or Documentation due to export restrictions and that You will not export, re-export, transfer, or permit the use of the Services, Software, or Documentation, in whole or in part, to or in any of such countries or to any of such persons or entities.
13.4 Modifications. Unless as otherwise set forth herein, this Agreement shall not be amended or modified by You except in writing signed by authorized representatives of each party.
13.5 Severability. If any provision of this Agreement is held to be unenforceable, illegal, or void, that shall not affect the enforceability of the remaining provisions. The parties further agree that the unenforceable provision(s) shall be deemed replaced by a provision(s) that is binding and enforceable and that differs as little as possible from the unenforceable provision(s), with considerations of the object and purpose of this Agreement.
13.6 Waiver. The delay or failure of either party to exercise any right provided in this Agreement shall not be deemed a waiver of that right.
13.7 Force Majeure. Uva Software will not be liable for any delay or failure to perform obligations under this Agreement due to any cause beyond its reasonable control, including acts of God; labor disputes; industrial disturbances; systematic electrical, telecommunications or other utility failures; earthquakes, storms, or other elements of nature; blockages; embargoes; riots; acts or orders of government; acts of terrorism; and war.
13.8 Construction. Paragraph headings are for convenience and shall have no effect on interpretation.
13.9 Governing Law. This Agreement shall be governed by the laws of the State of Indiana and of the United States, without regard to any conflict of law provisions, except that the United Nations Convention on the International Sale of Goods and the provisions of the Uniform Computer Information Transactions Act shall not apply to this Agreement. You hereby consent to jurisdiction of the state and federal courts of Hamilton County, Indiana. If this Agreement is translated into a language other than English and there are conflicts between the translations of this Agreement, You agree that the English version of this Agreement shall prevail and control.
13.10 Third Party Rights. Other than as expressly provided herein, this Agreement does not create any rights for any person who is not a party to it, and no person not a party to this Agreement may enforce any of its terms or rely on an exclusion or limitation contained in it.
13.11 U.S. Government Use. Uva Software’s Services, Software and Documentation were developed exclusively at private expense and are a “commercial item” as defined in Federal Acquisition Regulation (“FAR”) 2.101, and any supplement is provided with no greater than RESTRICTED RIGHTS. Such Services, Software, Documentation, and related items consist of “commercial computer software,” “commercial computer software documentation”, and commercial technical data as defined in the applicable acquisition regulations, including FAR 2.101 and FAR Part 12. Use, duplication, release, modification, transfer, or disclosure (“Use”) of the Services, Software, and Documentation are restricted by this Agreement and in accordance with Defense Federal Acquisition Regulation Supplement (“DFARS”) Section 227.7202 and FAR Section 12.212, and the Services, Software, and Documentation are licensed (i) only as commercial items; and (ii) with only the rights granted to commercial end users pursuant to this Agreement. Such Use is further restricted by FAR 52.227-14, 252.227-7015, or similar acquisition regulations, as applicable and amended. Except as described herein, all other Use is prohibited. This Section is in lieu of, and supersedes, any other FAR, DFARS, or other clause addressing government rights under this Agreement or any other contract under which the Services, Software, or Documentation is acquired or licensed. Manufacturers are Uva Software, LLC, 11650 Olio Rd STE 1000-171, Fishers, IN 46037.
13.12 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
Last updated September 8, 2026.