Service Level Agreement

We understand that customers depend on our service to operate their business and we take the responsibility very seriously, that's why we guarantee our uptime.

Plan Uptime Guarantee
Basic, Plus and Premium 99.95%
Enterprise 99.99%

What is uptime?

Uptime refers to our services being operational and able to process your content/files

How is your uptime tracked? 

We make our uptime public here

What happens if your SLA is not met?

If we fail to meet our SLA targets for any calendar month, customers are entitled to request a prorated refund for that month. To request a refund, please email

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