How do I change subscriptions?

Are you billed by invoice rather than by credit card?

Plan changes are not self-service on invoice-billed accounts. You will not see upgrade or downgrade options in the web UI or in the customer portal, and that is expected rather than a problem with your account. Email support@uvasoftware.com telling us which plan you would like and we will make the change for you. The rest of this article applies to accounts billed by credit card.

We understand that our users needs change from time to time which is why we offer flexible monthly and annual subscription plans. Just follow these steps to upgrade or downgrade at any point during your billing cycle.

1. Log into your scanii.com account

2. From Account → Billing

  1. Click on customer portal - which will take you directly to Stripe where you can cancel, upgrade and  manager your payment settings

4. Your new plan will be activated once your payment has been processed 🎉

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us