What happens when my account runs out of credits?

Support measures

Balance notifications: We email you when your account reaches 50%, 25%, 10% and 0% of your balance for the term.

Plan flexibility: You can change plans at any time during a billing cycle without penalties. We prorate the price, charging you for the number of days spent at each plan level and keeping your billing cycle date unchanged. We do not prorate credits: on a plan change your balance is set to the full allowance of the new plan for the remainder of the term, so on an upgrade the new allowance is available to you immediately. If your account is billed by invoice, you cannot make the change yourself; email support@uvasoftware.com and we will do it for you. See How do credits work? for a worked example.

Yearly plans: Yearly plans grant all of your credits up front with a 12-month window to spend them, which costs less per credit and absorbs month-to-month swings in usage.

Emergency support: If an unexpected spike empties your balance, we can temporarily increase it to get you running again. Email support@uvasoftware.com.